It is uncommon for the Lilypad scale to measure a weight that is higher than the actual weight. If this does happen, check for the following causes:
Cause: The wheelchair weight is not being subtracted.
Solution: Store or input your wheelchair weight and see if the measured weight is more reasonable.
Cause: A pad is improperly calibrated.
Solution: This is an unlikely but possible cause. If you have already checked the stored wheelchair weight, and you're sure that the weight is actually wrong, then email support@lilypadscales.com or call 1-855-590-5459.